#Avast locking up computer how to#
#Avast locking up computer Pc#
#Avast locking up computer professional#

Most of their emails asking me to reply are 'Non reply' email addresses. Updated on : I have recently complained here about this company and their 'sabotage team' came here to say contact them and they would sort it out. Why has no one phoned me or emailed me? This company has appalling customer service. I was promised a call from Refunds 3 hours ago.

#Avast locking up computer Pc#

Finally I was offered a refund if someone from their office got onto my PC hard drive to delete their product. I had to talk to 2 sales people who wanted me to buy their 179.00 product instead for support and I was on the phone for nearly an hour simply repeating 'I want a refund'. I phoned and said I wanted a refund as I did not want the product. I was then invited to buy further products to resolve these. It has fixed almost none of the faults it found during its first scan.

#Avast locking up computer how to#

I was talked through on the phone how to delete the first product and I then bought Premier. I bought a ВЈ19.99 product yesterday and when I phoned and expressed dissatisfaction I was told I could have a refund if I bought a better product. I canвЂ™t find a phone number to have find a person to help me so IвЂ™m going to go to the news station that helps people out in situations like this unless I can get some help in the next few days by Avast! Has nothing and I canвЂ™t seem to get it fixed. Then the worst thing was on the chat he said I said I had to go and he said, 'Well when you want to repair your computer let me know' and wiped out the checklist said he had on my computer that told me everything that was wrong with it as well as my computer now does not work at all. And I did call back several times and try to get him to help me resolve my issue or give me a phone number which all the phone numbers I have been trying to call are not working. And he called me back more than once so I had his number. We were on chat as well as talking on the phone. I told him the reason I called was to get my money back and he then said well if I paid this fee that I would get my money back but I told him I wanted my money back because it had taken My account overdrawn which was very upsetting.

He then tried to sell me for $199 some sort of plan to fix my computer. I find it suspect they asked for MORE freaking money after I pay for ALL your services and already shelled out 200.00 for tech support a few months ago. Now I have to get a new bank card, change all my passwords etc as I don't even know if this was legit tech help. I called my bank as there was a problem paying for the service and they said I should totally disconnect my PC as it sounded a scam. Yesterday I was having problems with my PC so I contacted the support listed under your Avast tech support link, I was told I would need to pay ANOTHER 149.00 US to renew certificates to fix my PC.

but never got any info on how to reaccess this service. Ok, several months ago I had support help thru Avast to get rid of scare ware on my laptop, I ended up paying 200.00 (179.00US) for a year's support for 3 PCs. This is a copy of the email I sent Avast regarding an experience I had with their Tech support.

#Avast locking up computer professional#

I just got a phn call from Avast apologising for the 3rd party techs trying to get me to buy more un needed services and they are extending my Tech support another 3 months at no charge and they have prioritized my acct so this wont happen again.The young woman I spoke with in the managerial dept for tech services was extremely polite and professional and I am very happy to have this problem to my satisfaction as I DO like all the avast services I have been receiving for the past few years and now feel confident to continue all